
General Information
Q: What types of clothing do you offer?ย
A: We offer a wide range of trendy ready-to-wear hand block printed clothing for women.
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Q: Do you have a physical store?ย
A: No, we are an online-only retailer.
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Q: Where is Odhanon based?
A: We are based in Greenfields, Sector 43 of Faridabad Haryana 121010.
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Q: Do you sell internationally too?
A: We take international orders via our Etsy store.
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Q: Do you ship internationally?
A: No, we do not ship internationally on our website. We ship internationally via our Etsy store.
Account Management
Q: How do I create an account?ย
A: Click on the person icon at the top right corner of our website and fill in your email ID to receive an OTP. Fill the OTP and your account is created.
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Q: How do I reset my password?ย
A: We have an OTP system to create the account. Thus, you donโt need a password to log in.
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Q: How do I update my account information?ย
A: Log in to your account and navigate to the your Profile section from drop down menu in top right corner. Update your info in this section.
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Q: Can I delete my account?ย
A: Yes, if you wish to delete your account, please mail us at help@odhanon.in. Please note that deleting your account will remove all your information from our system.
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Q: Do I need an account to place an order?ย
A: You will need to provide your email ID while placing an order. This will automatically create an account for you.
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Q: How do you protect my personal information?ย
A: We use industry-standard security measures, including SSL encryption, to protect your personal information. For more details, please refer to our Privacy Policy.
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Q: Will my information be shared with third parties?ย
A: We respect your privacy and do not share your information with third parties, except as necessary to fulfill your order or comply with legal requirements.
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Q: How do you protect my personal information?ย
A: We take your privacy seriously and use advanced security measures to protect your personal information. For more details, please see our Privacy Policy.
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Q: How do I subscribe to your newsletter?ย
A: If you subscribe via our newsletter pop up you will receive a discount coupon of 10% on your first order. You can also enter your email address in the newsletter subscription box at the bottom of our homepage.
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Q: How can I unsubscribe from the newsletter?ย
A: Click the "Unsubscribe" link at the bottom of any newsletter email.
Order Placement
Q: How do I place an order?ย
A: Once you decide on making a purchase, click on the product you are willing to order. You can either click on โQuick Addโ button for faster checkout or click on the listing to know more details. Select a suitable size with the help of size guide and your favorite print (if it has any option available). Click on the โAdd to Cartโ button once you have selected the quantity you would like to order. We offer you a few recommendations that are often bought together or complements the product. We also offer you bundle packages that provide you discounts on each item bought. Thereโll be a slide-in window at the right-hand side with your order total and a โCheckoutโ button. Click on the checkout button to proceed with payment and delivery details.
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Q: How do I know my size?
A: ย On every product page, we have provided a standard size chart which can be used before making a purchase for the best possible fit. All measurements are in inches (in) and centimeters (cm). So, measure yourself accordingly.
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Q: Do you have a size for me?
A: We at Odhanon, celebrate women in all shapes and sizes. Hence, there is a range of sizes available from XXS to XL in our diverse collection. We are open to broadening our size range even further in the near future.
Q: What if the item doesn't fit?ย
A: If the item doesnโt fit, you can exchange it for the right size within 7 days of receipt. Please see our exchange policy for more details.
Q: I have a Promo Code; How do I apply it?
A: ย You can apply a discount promo code on the checkout page in the designated field. The Checkout page appears after you click on โCheckoutโ button in the slide-in window.
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Q: I have placed my order. What happens next?
A: Once you have successfully placed your order on our website, you will receive a confirmation email from us. We will then start making your order, from our Faridabad manufacturing unit and update you when your package is shipped. Your item is packed securely and handed over to our trusted delivery partners. Then, your item is shipped to your location. You will receive a tracking ID from us. You can track your order with the tracking ID from your account.
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Q: How will I know if my order is successfully placed?
A: You will receive a mail from our side indicating your order has been successfully placed.
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Q: What if I received the wrong item?ย
A: We apologize for the mistake. You can place an exchange request to get your right order.
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Q: What if my order arrives damaged?ย
A: We apologize for the mistake. Every piece goes through deep scrutiny before we ship them out. Damages occur in the transit as well. If your order arrives damaged, you can place a return request.
Payment
Q: What payment methods do you accept?ย
A: We accept all major credit and debit cards. We also support the following modes of payments-To ensure a safe, private and secure shopping experience with Odhanon, all credit card, debit card and net banking transactions are processed using a secure encrypted connection to keep your transactional details confidential at all times.
Q: Is my payment information secure?
A: Yes, we use SSL encryption to ensure that your payment information is secure. Please be assured that we do not receive/ store your complete card details. When you enter the card details you are redirected to a secure payment site. Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive/ store your card details.
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Q: Is COD available?
A: We currently only accept online payments.
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Q: Why is tax being charged on my order?
A: Tax is levied on the sale of any commodity, which here represents Goods and Service Tax (GST). This tax is collected and deposited by Odhanon to the relevant government authorities. All products are inclusive of tax.
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Q: What happens if my debit/credit card has been compromised while making a payment online?
A: We do not collect or store your card information with us. If you suspect any unauthorized behavior on your card, then please report this to your bank immediately.
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Q: My payment was deducted from the bank account but the order wasnโt placed. What should I do?
A: In most cases, the payment gets automatically credited back to your account within 5-7 business days. In case it does not, mail us the details of your transaction at- help@odhanon.in. We will verify and get back to you at the earliest.
Shipping and Delivery
Q: What are the shipping charges I need to pay for my order?
A: If you make a purchase of 2000 INR or above, you will be eligible for free shipping. We charge 50INR on order value <299, 80 INR for order value 299-999 INR and 100 INR for order value 1000-1999 INR.
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Q: What are your shipping options?ย
A: We offer only standard shipping currently. The costs will be displayed at checkout.
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Q: In how many days, my order will get delivered?
A: Our standard shipping usually takes 2-5 days to deliver in Delhi NCR region whereas 4-10 days to deliver all over India. In case of urgent deliveries, please reach out to us here- help@odhanon.in. We will try our best to assist you.
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Q: Do you ship internationally?ย
A: We do not ship internationally on our website. We take international orders via our Etsy store.
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Q: What happens if I am not available when you deliver my order?
A:ย For all online orders, our delivery service providers will make three attempts to deliver before the product will be returned to our warehouse.
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Q: Can I book order for delivery to more than one address?
A: ย Each order is shipped only to a single address. However, if you wish to ship products to different addresses, you may do so by placing multiple orders.
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Q: How can I track my order?ย
A: Once your order is shipped, you will receive a tracking number via email which you can use to track your order on our website.
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Q: Will I receive the refund of my shipping charges in case of return?
A: No. Shipping charges are non-refundable.
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Q: I need my order urgently; Can you deliver it early?
A: Odhanon currently offers only standard shipping. For urgent delivery, please reach out to us here- help@odhanon.in. We will try our best to assist you.
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Q: What do I do if my order delivery is delayed?
A: In such cases, kindly mail us your query here: help@odhanon.in
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Q: What if my package is lost or stolen?ย
A: If your package is lost or stolen, please contact our customer service team immediately here- help@odhanon.in. We will work with the shipping carrier to locate your package.
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Q: Can I change my shipping address after placing an order?ย
A: If you need to change your shipping address, please mail us at help@odhanon.in within 24 hours of placing your order. We will do our best to accommodate your request.
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Q: How long does it take to process my order?ย
A: Orders are typically processed within 3-4 business days. During peak times, processing may take longer.
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Q: What are your shipping rates?ย
A: Shipping rates vary based on your location, weight of your order and order value. Shipping costs will be calculated at checkout. We offer FREE Shipping on orders above 2000 INR.
Returns, Refund and Exchanges
Q: Do you accept returns?
A: Yes, we do accept returns. You can place a return or exchange request within 7 days of the delivery.
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Q: When can I request for return/ exchange?
A: You can send us return/exchange request within 7 days from delivery date. Kindly check out our Return, Refund & Exchange Policy.
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Q: What is your return policy?ย
A: We offer a 7 day return policy for unworn and unwashed items with tags still attached. Items must be returned in their original packaging. Our accessories are non-returnable.
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Q: How do I return/ exchange an item?ย
A: Kindly refere to our return and exchange policy.
Q. Do you accept returns on Sale Items?
A: No, we do not accept returns on Sale Items.
Q: Can I exchange an item?ย
A: Yes, we accept exchanges.
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Q: Are there any additional charges for returns/ exchanges?
A: We charge a fee of 100/- on returns.
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Q: I have requested an exchange, when will I receive it?
A: We initiate your exchange after we receive and inspect the reverse shipment in our warehouse. Then we dispatch your exchanged item which can take 4-10 days to reach your address.
Q: How will you refund for my returned order?
A: We refund the amount back to the source. 100/- return charges are deducted from refund amount.
Q: How will I receive the refund for my returned order?
A: After initiating, the refund takes 5-7 days to reflect in your account. You will receive an email about the same.
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Q: How do I check the status of my return/ exchange order?
A: You get notified via email when we initiate the return or exchange process of your order. You can know the status with the help of tracking ID attached in the mail.
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Q: How long does it take to process a return?ย
A: The reverse pick up will take place in 1-3 days after the return request has been accepted. It will take 4-10 days for the returned item to reach our warehouse. Once inspected, your refund will be initiated.
Cancellation & Reorder
Q: Do you take order cancellations?
A: Yes we do. You can cancel your order within 24 hours window of order placement. After that, you won't be able to make any cancellations.
Q: Can I cancel multiple orders?
A: Yes you can. We take any cancellations if they are done within 24 hours window.
Q: How do I cancel my order?
A: After you place an order, it gets reflected in your account dashboard. This is where you can view all your orders in rows. Click on the order you want to cancel. Tap on 'Cancel' button on top right corner of new window and proceed.
Q: How can I reorder?
A: Click on the order you want to reorder. Tap on 'Buy Again' button on top right corner of new window and proceed to checkout.
Q: How will I get refund for my Cancelled order?
A: The refund of your cancelled order will be directed back to the original payment source in 5-7 business days.
Customer Feedback
Q: How can I provide feedback about my purchase?ย
A: We value your feedback! We send you a review request via mail after your order is delivered. You can follow the mail to leave your feedback. Your review will automatically get reflected on the product page of the item.
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Q: What should I do if I have a complaint?ย
A: If you have a complaint, please reach us out here: help@odhanon.in. We take all feedback seriously and will do our best to resolve any issues promptly.
Gift Cards
Q: Do you offer gift cards?ย
A: Yes, we offer digital gift card that can be purchased on our website. They are available in various values and make a great gift!
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Q: How do I redeem a gift card?ย
A: During checkout, enter the gift card code in the designated field. The amount will be deducted from your total.
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Q: When will my gift card expire?
A: Our gift cards never expire, hence letting you shop whenever you want.
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Q: If I place an order of lesser value than the gift card, what happens to the rest of my amount?
A: In such a case, the balance gets carried forward. The amount still remains in your gift card and can be used to place another order any time you want.
Technical Support
Q: Iโm having trouble accessing the website. What should I do?ย
A: Try clearing your browser cache and cookies or using a different browser or open the website in an incognito mode. If the issue persists, please contact us at help@odhanon.in for assistance.
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Q: The site isn't loading correctly on my mobile device. What can I do?ย
A: Ensure your device's software is up to date and try using a different browser. You can also try using the website in an incognito mode. If the problem continues, contact us at help@odhanon.in for help.
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Q: I am having trouble completing my purchase. What should I do?ย
A: If you encounter issues during checkout, try refreshing the page or using a different browser or use the website in an incognito mode.
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Q: I am experiencing technical issues with your website. What should I do?ย
A: If you encounter technical issues, try refreshing the page or clearing your browser cache and try using the website in an incognito mode.
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Q: How do I enable cookies on your website?ย
A: Enabling cookies is typically done through your browser settings. Check your browser's help section for instructions on how to enable cookies.
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Q: Is your website mobile-friendly?ย
A: Yes, our website is optimized for both desktop and mobile devices, providing a seamless shopping experience on any device.
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Q: Do you have a mobile app?ย
A: No, we do not have a mobile app currently. You can directly browse our website on your mobile.
Product Information
Q: How do I care for my garments?ย
A: Care instructions are included on the garment tag. We recommend you to follow these wash care instructions to prolong the life of your garment. Wash Care instructions are mentioned on every product page too.
-Normal Cold Wash
-Do not Bleach
-Tumble Drying (Medium temperature)
-Iron (Medium Temperature)
-For Corsets, gentle hand wash or dry clean. Do not wring or twist the corset. Lay it flat to air dry.
-Wash with Similar Colors
Q: Are your products ethically made?ย
A: Yes, we are committed to ethical manufacturing practices. All our products are made in factories that follow fair labor standards.
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Q: What if an item I want is out of stock?ย
A: If an item is out of stock, you can sign up for email notifications on the product page to be notified when it becomes available again.
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Q: Do you restock sold-out items?ย
A: We often restock our best-selling items. For updates on the comebacks of your favorite items, please sign up for our newsletter or follow us on social media.
Promotions and Discounts
Q: Do you offer any discounts or promotions?ย
A: Yes, we regularly offer discounts and promotions.
1. You get 10% OFF on your first order by subscribing to our newsletter through screen pop up.
2. You can test your luck by playing our 'Spin the Wheel' game and win a discount (the wheel will appear automatically when you browse through our website).
3. You get bulk discounts by purchasing an item of quantity >1.
4. You get 10% OFF when you purchase an item with any of our suggestive item under 'Frequently bought together'.
5. We provide exclusive discounts and offers to our subscribers.
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Q: Can I use multiple discount codes?ย
A: Only one discount code can be applied per order unless otherwise specified in the promotion terms.
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Q: How do I apply a discount code?ย
A: Enter your discount code in the designated field at checkout and click "Apply." The discount will be reflected in your order total.
Customer Support
Q: How can I contact customer service?
A: You can contact our customer service via Email:
1. For Customer Assistance- help@odhanon.in
2. For Bulk/ Wholesale orders: sales@odhanon.in
3. For Collaboration Requests: collab@odhanon.in
We are available Monday to Saturday from 10 AM till 6 PM.
Q: Do you have Connect over Call option available for Customer Service?
A: Currently we only provide assistance over Emails. We always try our best to assist you properly within 24-48 hours.
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Q: Do you have a live chat option?ย
A: We do not have live chat support currently. Kindly reach out to us via our support email and we will get back to you the earliest.