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Q: What types of clothing do you offer?
A: We offer a wide range of chic ready-to-wear hand block printed clothing for women. We bring western twist to traditional Indian prints.
Q: Do you have a physical store?
A: No, we are an online-only retailer.
Q: Where is Odhanon based?
A: We are based in Greenfields, Sector 43 of Faridabad Haryana 121010.
Q: Do you sell internationally too?
A: Currently, we take international orders via our Etsy store.
Q: Do you ship internationally?
A: No, we do not ship internationally on our website. We ship internationally via our Etsy store.
Q: How do I create an account?
A: Click on the person icon at the top right corner of our website and fill in your email ID to receive an OTP. Fill the OTP and your account is created. Log in is done using the same way.
Q: How do I reset my password?
A: We have an OTP system to create the account. Thus, you don’t need a password to log in.
Q: How do I update my account information?
A: Log in to your account and navigate to the your Profile section from drop down menu in top right corner. Select settings and update your info in this section.
Q: Can I delete my account?
A: Yes, if you wish to delete your account, please mail us at help@odhanon.in. Please note that deleting your account will remove all your information from our system.
Q: Do I need an account to place an order?
A: You will need to provide your email ID while placing an order. This will automatically create an account for you.
Q: How do you protect my personal information?
A: We use industry-standard security measures, including SSL encryption, to protect your personal information. For more details, please refer to our Privacy Policy.
Q: Will my information be shared with third parties?
A: We respect your privacy and do not share your information with third parties, except as necessary to fulfill your order or comply with legal requirements.
Q: How do you protect my personal information?
A: We take your privacy seriously and use advanced security measures to protect your personal information. For more details, please see our Privacy Policy.
Q: How do I subscribe to your newsletter?
A: If you subscribe via our newsletter pop up you will receive a discount coupon of 10% on your first order. You can also enter your email address in the newsletter subscription box at the bottom of our homepage.
Q: How can I unsubscribe from the newsletter?
A: Click the "Unsubscribe" link at the bottom of any newsletter email.
Q: How do I place an order?
A: Once you decide on making a purchase, click on the product you are willing to order. You can either click on ‘Quickview’ button for faster checkout or click on the listing to know more details. Select a suitable size with the help of size guide and your favorite print (if it has any option available). Click on the ‘Add to Cart’ button once you have selected the quantity you would like to order. We offer you a few recommendations that are often bought together or complements the product. There’ll be a slide-in window at the right-hand side with your order total and a ‘Checkout’ button. Click on the checkout button to proceed with payment and delivery details.
Q: How do I know my size?
A: On every product page, we have provided a standard size chart which can be used before making a purchase for the best possible fit. All measurements are in inches (in) and centimeters (cm). So, measure yourself accordingly.
Q: Do you have a size for me?
A: We at Odhanon, celebrate women in all shapes and sizes. Hence, there is a range of sizes available from XXS to XL in our diverse collection. We are open to broadening our size range even further in the near future.
Q: What if the item doesn't fit?
A: If the item doesn’t fit, you can exchange it for the right size within 3 days of receipt. Please see our return and refund policy for more details.
Q: I have a Promo Code; How do I apply it?
A: You can apply a discount promo code on the checkout page in the designated field. If your order is eligible for any discount code, it is automatically applied.
Q: I have placed my order. What happens next?
A: Once you have successfully placed your order on our website, you will receive a confirmation email from us. We will then start processing your order, and update you when your package is shipped. Your item is packed securely and handed over to our trusted shipping partners. You will receive a shipment details via mail.
Q. I did not receive Order Confirmation Mail. What should I do?
A. In such a case, kindly reach out to us here: help@odhanon.in and we will provide the confirmation if we have received your order.
Q: How will I know if my order is successfully placed?
A: You will receive a mail from our side indicating your order has been successfully placed.
Q: What if I received the wrong item?
A: We apologize for the mistake. You can place an exchange request to get your right order.
Q: What if my order arrives damaged?
A: We apologize for the mistake. Every piece goes through deep scrutiny before we ship them out. Damages occur in the transit as well. If your order arrives damaged, contact us immediately and share an unboxing video with us. We will make it right.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards. We also support the following modes of payments-To ensure a safe, private and secure shopping experience with Odhanon, all credit card, debit card and net banking transactions are processed using a secure encrypted connection to keep your transactional details confidential at all times.
We offer Prepaid + COD payment mode as well.
Q: Is my payment information secure?
A: Yes, we use SSL encryption to ensure that your payment information is secure. Please be assured that we do not receive/ store your complete card details. When you enter the card details you are redirected to a secure payment site. Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive/ store your card details.
Q: Is COD available?
A: Yes, we offer COD at a nominal charge.
Q: Why is tax being charged on my order?
A: Tax is levied on the sale of any commodity, which here represents Goods and Service Tax (GST). This tax is collected and deposited by Odhanon to the relevant government authorities. All products are inclusive of tax.
Q: What happens if my debit/credit card has been compromised while making a payment online?
A: We do not collect or store your card information with us. If you suspect any unauthorized behavior on your card, then please report this to your bank immediately.
Q: My payment was deducted from the bank account but the order wasn’t placed. What should I do?
A: In most cases, the payment gets automatically credited back to your account within 5-7 business days. In case it does not, mail us the details of your transaction at- help@odhanon.in. We will verify and get back to you at the earliest.
Q: What are the shipping charges I need to pay for my order?
A: If you make a purchase of 2500 INR or above, you will be eligible for free shipping. We charge 80 INR on order value <500 and 110 INR for order value 500-2499 INR.
Q: What are your shipping options?
A: We offer only standard shipping currently. The costs will be displayed at checkout.
Q: In how many days, my order will get delivered?
A: It takes 2-10 days to deliver your order after dispatch PAN India. In case of urgent deliveries, please reach out to us here- help@odhanon.in. We will try our best to assist you.
Q: Do you ship internationally?
A: We do not ship internationally on our website. We take international orders via our Etsy store.
Q: What happens if I am not available when you deliver my order?
A: For all online orders, our delivery service providers will make three attempts to deliver before the product will be returned to our warehouse. If the packages returns, you can drop a shipment request on email ID. It will be dispatched again at a nominal charge.
Q: Can I book order for delivery to more than one address?
A: Each order is shipped only to a single address. However, if you wish to ship products to different addresses, you may do so by placing multiple orders.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email which you can use to track your order on our website.
Q: Will I receive the refund of my shipping charges in case of return?
A: No. Shipping charges are non-refundable.
Q: I need my order urgently; Can you deliver it early?
A: Odhanon currently offers only standard shipping. For urgent delivery, please reach out to us here- help@odhanon.in. We will try our best to assist you.
Q: What do I do if my order delivery is delayed?
A: In such cases, kindly mail us your query here: help@odhanon.in
Q: What if my package is lost or stolen?
A: If your package is lost or stolen, please contact our customer service immediately. We will work with the shipping partner to locate your package.
Q: Can I change my shipping address after placing an order?
A: If you need to change your shipping address, please mail us at help@odhanon.in within 24 hours of placing your order. We will do our best to accommodate your request.
Q: How long does it take to process my order?
A: Orders are typically processed within 3-4 business days. Made-to-Order orders take 5 days to dispatch. During peak times, processing may take longer.
Q: What are your shipping rates?
A: Shipping rates vary based on your location, weight of your order and order value. Shipping costs will be calculated at checkout. We offer FREE Shipping on orders above 2500 INR.
Q: Do you accept returns?
A: Yes, we do accept returns. You can place a return or exchange request within 3 days of the delivery.
Q: When can I request for return/ exchange?
A: You can send us return/exchange request within 3 days from delivery date. Kindly check out our Return, Refund & Exchange Policy.
Q: What is your return policy?
A: We offer a 3 day return policy for unworn and unwashed items with tags still attached. Items must be returned in their original packaging. Our accessories are non-returnable.
Q: How do I return/ exchange an item?
A: Kindly refer to our return and exchange policy.
Q. Do you accept returns on Sale Items?
A: No, we do not accept returns on Sale Items.
Q: Can I exchange an item?
A: Yes, we accept exchanges.
Q: Are there any additional charges for returns/ exchanges?
A: We charge a fee of 150/- on returns/ exchanges.
Q: I have requested an exchange, when will I receive it?
A: We initiate your exchange after your return is picked up. Then we dispatch your exchange item which can takes 4-10 days to reach your address.
Q: How will you refund for my returned order?
A: We refund the amount back to the source or you can request for store credit. For COD orders, you are required to share your UPI/ bank details here: help@odhanon.in. 150/- return charges are deducted from refund amount.
Q: How will I receive the refund for my returned order?
A: After initiating, the refund takes 5-7 days to reflect in your account. You will receive an email about the same.
Q: How do I check the status of my return/ exchange order?
A: You get notified via email when we initiate the return or exchange process of your order. You can know the status with the help of tracking ID attached in the mail.
Q: How long does it take to process a return?
A: The reverse pick up will take place in 1-3 days after the return request has been accepted. It will take 4-10 days for the returned item to reach our warehouse. Once inspected, your refund will be initiated.
Q: Do you take order cancellations?
A: Yes we do. You can cancel your order until your order ships. After that, you won't be able to make any cancellations.
Q: Can I cancel multiple orders?
A: Yes you can.
Q: How do I cancel my order?
A: After you place an order, it gets reflected in your account dashboard. This is where you can view all your orders. Click on the order you want to cancel. Tap on 'Cancel' button on top right corner of new window and proceed.
Q: How can I reorder?
A: Click on the order you want to reorder. Tap on 'Buy Again' button on top right corner of new window and proceed to checkout.
Q: How will I get refund for my Cancelled order?
A: The refund of your cancelled order will be directed back to the original payment source in 5-7 business days.
Q: How can I provide feedback about my purchase?
A: We value your feedback! We send you a review request via mail after your order is delivered. You can follow the mail to leave your feedback. Your review will automatically get reflected on the product page of the item.
Q: What should I do if I have a complaint?
A: If you have a complaint, please reach us out here: help@odhanon.in. We take all feedback seriously and will do our best to resolve any issues promptly.
Q: Do you offer gift cards?
A: Yes, we offer digital gift card that can be purchased on our website. They are available in various values and make a great gift!
Q: How do I redeem a gift card?
A: During checkout, enter the gift card code in the designated field. The amount will be deducted from your total.
Q: When will my gift card expire?
A: Our gift cards never expire, hence letting you shop whenever you want.
Q: If I place an order of lesser value than the gift card, what happens to the rest of my amount?
A: In such a case, the balance gets carried forward. The amount still remains in your gift card and can be used to place another order any time you want.
Q: I’m having trouble accessing the website. What should I do?
A: Try clearing your browser cache and cookies or using a different browser or open the website in an incognito mode. If the issue persists, please contact us at help@odhanon.in for assistance.
Q: The site isn't loading correctly on my mobile device. What can I do?
A: Ensure your device's software is up to date and try using a different browser. You can also try using the website in an incognito mode. If the problem continues, contact us at help@odhanon.in for help.
Q: I am having trouble completing my purchase. What should I do?
A: If you encounter issues during checkout, try refreshing the page or using a different browser or use the website in an incognito mode.
Q: I am experiencing technical issues with your website. What should I do?
A: If you encounter technical issues, try refreshing the page or clearing your browser cache and try using the website in an incognito mode.
Q: How do I enable cookies on your website?
A: Enabling cookies is typically done through your browser settings. Check your browser's help section for instructions on how to enable cookies.
Q: Is your website mobile-friendly?
A: Yes, our website is optimized for both desktop and mobile devices, providing a seamless shopping experience on any device.
Q: Do you have a mobile app?
A: No, we do not have a mobile app currently. You can directly browse our website on your mobile.
Q: How do I care for my garments?
A: Care instructions are included on the garment tag as well as on product pages. We recommend you to follow these wash care instructions to prolong the life of your garment.
Q: Are your products ethically made?
A: Yes, we are committed to ethical manufacturing practices. All our products are made in our manufacturing unit that follow fair labor standards.
Q: What if an item I want is out of stock?
A: If an item is out of stock, you can sign up for email notifications on the product page to be notified when it becomes available again.
Q: Do you restock sold-out items?
A: We often restock our best-selling items. For updates on the comebacks of your favorite items, please sign up for our newsletter or follow us on social media.
Q: Do you offer any discounts or promotions?
A: We provide 10% OFF to first orders. Our discounts aren't that frequent. Hence, to never miss such a chance, you can stay tuned on our Instagram. We always announce such sale that lasts only for a couple of days.
Q: Can I use multiple discount codes?
A: Only one discount code can be applied per order unless otherwise specified in the promotion terms.
Q: How do I apply a discount code?
A: Enter your discount code in the designated field at checkout and click "Apply." The discount will be reflected in your order total.
Q: How can I contact customer service?
A: You can contact our customer service via Email:
1. For Customer Assistance- help@odhanon.in
2. For Bulk/ Wholesale orders: sales@odhanon.in
3. For Collaboration Requests: collab@odhanon.in
We are available Monday to Saturday from 10 AM till 6 PM.
Q: Do you have Connect over Call option available for Customer Service?
A: Currently we only provide assistance over Emails. We always try our best to assist you properly within 24-48 hours.
Q: Do you have a live chat option?
A: We do not have live chat support currently. Kindly reach out to us via our support email and we will get back to you the earliest.