General Info
Currently, we only offer goods and services online.
We are based in Faridabad Haryana.
We take international orders via our Etsy store cureently.
Yes, we are committed to ethical manufacturing practices. All our products are made in our in-house manufacturing unit that follow fair labor standards.
We use industry-standard security measures, including SSL encryption, to protect your personal information. For more details, please refer to our Privacy Policy.
Product & Stock
On every product page, we have provided our guided size chart which can be used before making a purchase for the best possible fit. All measurements are body measurements in inches (in) and centimetres (cm).
If the item doesn’t fit, you can request for a size exchange.
Care instructions are included on the garment tag as well as on website product pages. We recommend you to follow these wash care instructions to prolong the life of your garment.
You can place a return/ exchange request to get your right order.
Every piece goes through deep scrutiny before we ship them out. Damages occur in the transit as well. If your order arrives damaged, you can place a return/ exchange request.
All colors of garments are produced as accurately as possible, however some variation may occur in color. Because our pieces are made with handcrafted fabrics, external factors like temperature and weather may cause variations and irregularities.
Orders & Payments
Yes, we provide COD payment method.
If COD option shows unavailable to you, it can be because: a) your zone area is not available for COD service or b) your account has been blocked from our COD services due to your past shopping history with us (causes can be multiple same outfit orders, multiple failed delivery attempts for previous order, rejecting the package upon delivery etc)
You can place your order using one of the prepaid payment methods.
Once you have placed an order you will shortly receive a confirmation email as well as Whatsapp update. Please check your Junk/Spam folder. If you have not received your order confirmation email please contact our customer support.
Once you've placed your order, you will be directed to a thank you page with order details. You will receive order confirmation via email as well as Whatsapp. It can take up to 60 minutes to arrive in your inbox- so hold tight! If you don't receive any of these, reach out to us.
If you are missing part of your order, please check:
1. Your dispatch email, if your order is going to be sent in multiple parts then your dispatch email will only include some of the items you ordered, you will then get another dispatch email. You will also receive multiple tracking numbers.
2. The receipt/invoice in the bag, this will show the items you should have received in this parcel. If you have everything that is on the invoice the rest of your order will come separately.
In most cases, the payment gets automatically credited back to your account within 5-7 business days. In case it does not, mail us the details of your transaction at- help@odhanon.in. We will verify and get back to you at the earliest.
Returns & Refunds
Yes, we do accept returns. You can place a return or exchange request within 3 days of the delivery.
1. Log in to your account using the email ID you have used to make the purchase.
2. Click 'Request Return' for the order that you want to submit the return for. Please note, you will be able to use this option only till your return window is open.
3. Select a reason for return
4. Click Return request
Within 1-2 business days, your return will be created and you will be notified of the same. The return package will be picked up in 1-3 business days.
We process refunds back to the source.
Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).
A return fee of 250 INR is deducted from the refunds.
The picked up return takes some time to reach our warehouse. Once arrived, refund is initiated after a successful quality check. It takes 5-7 business days to reflect in your account.
We initiate your exchange after your return shipment reaches our warehouse. Then we dispatch your exchange item which can take 2-10 business days to reach your address.
We charge a fee of 250/- on returns & exchanges.
Shipping & Delivery
We offer only standard shipping currently. For urgent delivery, please reach out to us here- help@odhanon.in. We will try our best to assist you.
All orders above 2500 INR are eligible for free delivery.
Our processing time frame is 3-5 days. It takes 2-10 business days to deliver your order after dispatch PAN India.
Currently, we take international orders via our Etsy store.
For all online orders, our delivery service providers will make 3 attempts to deliver before the product will be returned to our warehouse. If the packages returns, you can drop a shipment request here. It will be dispatched again at a nominal charge of 150 INR.
Once your order is shipped, you will receive a tracking number via email and Whatsapp which you can use to track your order on our website.
If you need to change your shipping address, please mail us at help@odhanon.in within 24 hours of placing your order. We will do our best to accommodate your request.
Cancellations & Reorder
Yes, you can cancel your order until your order ships.
After you place an order, it gets reflected in your account dashboard. This is where you can view all your orders. Click on the order you want to cancel. Tap on 'Cancel' button on top right corner of new window and proceed.
Click on the order you want to reorder in your account dashboard. Tap on 'Buy Again' button on top right corner of new window and proceed to checkout.
The refund of your cancelled order will be directed back to the original payment source within 5-7 business days.
Your order cannot be cancelled after it is shipped. You can reject the delivery or accept the delivery and raise a return request for the same. Return fee of 250 INR will be levied in both the cases.
Gift Card
Yes, we offer digital gift card that can be purchased on our website. They are available in various values and make a great gift!
During checkout, enter the gift card code in the designated field. The amount will be deducted from your total.
Our gift cards never expire, hence letting you shop whenever you want.
In such a case, the balance gets carried forward. The amount still remains in your gift card and can be used to place another order any time you want.
Promotions & Discounts
We provide 10% OFF to first orders. Our discounts aren't that frequent. Hence, to never miss such a chance, you can stay tuned on our Instagram. We always announce sale that lasts only for a couple of days.
Only one discount code can be applied per order unless otherwise specified in the promotion terms.
Enter your discount code in the designated field at checkout and click "Apply." The discount will be reflected in your order total.
Customer Support
You can contact our customer service via Email:
1. For Customer Assistance- help@odhanon.in
2. For Bulk/ Wholesale orders: sales@odhanon.in
3. For Collaboration Requests: collab@odhanon.in
We are available Monday to Saturday from 10 AM till 6 PM. We always try our best to assist you properly within 24-48 hours of business days.
Currently we only provide assistance over Emails. We always try our best to assist you properly within 24-48 hours of business days.
We value your feedback! We send you a review request after your order is delivered. You can follow the mail to leave your feedback. Your review will automatically get reflected on the product page of the item.
If you have a complaint, please reach us out here: help@odhanon.in. We take all feedback seriously and will do our best to resolve any issues promptly.
Can't find your query?
Send us your query. We will connect with you.
